Couple Paid For Overseas Trip With Reward Points, Trip Got Canceled, And Now Getting A Refund Is A Headache

Airline customers are navigating mazes trying to get refunds on flights after COVID-19 derailed their travel plans.

Getting your refund can be tricky as it is, and even trickier if you used reward points for the purchase.

A Barrington Hills family told CBS 2’s Tim McNicholas the payment snafus are causing headaches.