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Air India successfully deploys airline industry’s first generative AI virtual agent
Credit: IndiaTimes- Published on November 10, 2023
Air India has become the first airline to deploy a Generative AI virtual agent named 'Maharaja', which has successfully answered over 500,000 customer queries since its launch in March 2023. The AI agent manages queries across 1,300 areas and can speak four languages. Over 80% of the 6,000 daily questions are answered in seconds,...
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Air India
Flag carrier of India
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Microsoft
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Related news from verified sources
Air India has become the first airline to deploy a Generative AI virtual agent named 'Maharaja', which has successfully answered over 500,000 customer queries...
on November 10, 2023 • IndiaTimes
Air India has become the first airline to deploy a generative AI virtual agent named 'Maharaja', powered by Azure OpenAI service. Maharaja has answered over...
on November 10, 2023 • IndiaTimes