PSU banks lead decline in complaints with regulator

RBI's integrated ombudsman has recorded a decline in the volume of grievances from regulated entities in FY23. Grievances dropped to 2.35 lakh in FY23 - a nearly 39% reduction from the 3.8 lakh recorded in FY21. This marks the second year in a row with a significant decrease in complaints, following last year's drop to 3 lakh.